An email template to communicate the upcoming MFA requirement to your users

In case you have yet to communicate the upcoming MFA requirement to your Salesforce users, here is an email template I used to email to my Salesforce stakeholders and users.

Note that YMMV with this template. We had a unique situation where a good chunk of our users were already using MFA. We are just enforcing it for our users.

Subject: Multi-factor authentication needed for you to log in to Salesforce on February 1st, 2022

What’s happening?

On February 1st, 2022, our internal team will enforce multi factor authentication for users who log into Salesforce directly. These Salesforce users will be required to log in via our SSO provider. If you currently log in via our SSO provider, ignore this message.

Why is this happening?

On February 1st, 2022, Salesforce will require customers to implement MFA. Our internal team has rolled it out to a small group of users, but we will enforce it for all users who log into Salesforce products through the user interface.

Are you having trouble logging in?

Go to insert Slack or Teams channel and let us know the steps you took before you got the error.

In our pilot program with users, we gathered the issues they were having and appended it to the last part of the above template. The main issue is that their SSO session expired and they just needed to refresh their SSO.